At Fast Mobiles & PC Repairs, we want you to be satisfied with every purchase. We take pride in the quality of our products and our customer service. If something goes wrong with your order, please contact us and we will work with you to resolve the issue.
Fast Mobiles & PC Repairs
345 Harehills Ln, Harehills
Leeds LS9 6AX, United Kingdom
Phone: +44 7770 044756
Email: info@fastmobiles.co.uk
Returns / Exchanges
If your item arrives incorrect, faulty or damaged, please contact Fast Mobiles & PC Repairs as soon as possible after receiving your order.
Please email info@fastmobiles.co.uk with your order details and a description of the problem. We may also ask you to provide photographs or other information so that we can assess the issue.
Once your return has been authorised, we will provide instructions for returning the item. Depending on the circumstances and your statutory rights, we may offer a repair, replacement, exchange or refund.
Change of Mind Returns
If you purchase an eligible product online and change your mind, you generally have the right under UK consumer law to cancel your order within 14 days of receiving the goods, subject to applicable exceptions.
After notifying us that you wish to cancel, you should return the goods to us within 14 days.
Returned products should be handled with reasonable care and, wherever possible, returned with their original packaging, accessories, manuals and other supplied items.
You may be responsible for the direct cost of returning an unwanted item unless we have agreed otherwise or the product is faulty, damaged or incorrectly supplied.
We recommend using a tracked and adequately insured delivery service when returning products, as you remain responsible for the goods until they are received by us.
Condition of Returned Products
For change-of-mind returns, you may inspect a product in the same way you reasonably would in a physical shop. If a product has been handled beyond what is necessary to establish its nature, characteristics and functionality, we may make a deduction from the refund where permitted by law to reflect any reduction in value.
Where applicable, please return the item with its accessories, cables, manuals and other components originally supplied.
Faulty Products
If your product develops a fault, please contact us at info@fastmobiles.co.uk with your order number and details of the problem.
All returned products may be inspected and tested before an appropriate remedy is provided.
Your statutory rights under UK consumer law apply to faulty or misdescribed goods. Depending on the circumstances, these rights may entitle you to a refund, repair or replacement.
Nothing in this policy is intended to restrict your statutory rights.
Warranty
Where a product is supplied with a 6-month Fast Mobiles & PC Repairs warranty, this covers eligible manufacturing defects during the stated warranty period.
Unless required otherwise by law, the warranty does not cover problems caused by accidental damage, misuse, liquid damage, improper handling, unauthorised repairs or modifications, excessive use, or normal wear and tear.
A warranty is provided in addition to, and does not replace, your statutory consumer rights.
Mobile Phones, Computers & Electronic Devices
Before returning a mobile phone, computer, tablet or other device, please back up your personal data and, where appropriate, remove personal accounts, passwords, SIM cards and memory cards.
Where relevant, security features such as device activation locks may need to be removed before we can process a return or carry out testing.
Please do not send accessories or personal items unless we specifically ask you to include them.
How to Return an Item
Before sending an item back to us, please contact:
Email: info@fastmobiles.co.uk
Phone: +44 7770 044756
Please include:
- Your full name
- Your order number
- Your email address or telephone number
- The product you wish to return
- Your reason for returning it
- Whether you are requesting a refund, exchange, repair or replacement
We will provide you with the appropriate return instructions.
Returns should be sent to the address provided by us. Unless instructed otherwise, our business address is:
Fast Mobiles & PC Repairs
345 Harehills Ln
Harehills
Leeds LS9 6AX
United Kingdom
Refunds
Once we receive and assess an eligible return, we will process the appropriate refund as soon as reasonably possible and within the timescales required by applicable UK consumer law.
Refunds will normally be issued to the original payment method used for the purchase.
After we issue a refund, your bank, card provider or payment processor may require additional time for the funds to appear in your account.
For eligible online cancellations, standard outbound delivery charges will be refunded where required by law. Any additional amount paid specifically for an enhanced or express delivery service may not be refundable beyond the cost of the least expensive standard delivery option offered.
Exchanges
If you would prefer an exchange, please tell us when contacting our customer service team.
Exchanges are subject to product availability. If a suitable replacement is unavailable, we will discuss the alternative remedies available to you.
Items That May Not Be Eligible for Change-of-Mind Returns
Certain goods may be exempt from the normal cancellation right under UK law, depending on the nature of the product and circumstances of sale. This can include certain personalised products and sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed.
This does not remove your statutory rights where goods are faulty, damaged or not as described.
Contact Us
If you have any questions regarding a return, refund, exchange or faulty product, please contact:
Fast Mobiles & PC Repairs
Email: info@fastmobiles.co.uk
Phone: +44 7770 044756
Address: 345 Harehills Ln, Harehills, Leeds LS9 6AX, United Kingdom
